What types of products does Akshara offer?
- Akshara specializes in authentic silk thread jewelry and accessories for girls and women.
Are your products handmade?
- Yes, our products are handcrafted with precision and care.
What materials are used in your products?
- Our products are primarily made from high-quality silk threads.
Do you offer customization options?
- Currently, we do not offer customization options, but we may consider it in the future.
Can I purchase gift boxes for my orders?
- Yes, gift boxes are available upon request for an additional fee.

How do I place an order?
- Orders can be placed through our website by adding items to your cart and completing the checkout process.
What payment methods do you accept?
- We accept credit/debit cards, UPI, and other online payment methods.
Is my payment information secure?
- Yes, our website uses SSL encryption to ensure secure transactions.
Can I change or cancel my order after it’s been placed?
- Orders can only be canceled or changed within 24 hours of placement.
Do you offer any discounts or promotions?
- Yes, we occasionally offer discounts and promotions. Follow us on social media to stay updated.

What are your shipping options?
- We offer standard and express shipping options.
How long does shipping take?
- Domestic shipping typically takes 4-7 business days, while international shipping takes 10-15 business days.
Do you ship internationally?
- Yes, we ship worldwide.
Can I track my order?
- Yes, you will receive a tracking number via email once your order is shipped.
What if my order is lost or damaged during transit?
- Please contact us immediately, and we will assist in resolving the issue.

Can I return or exchange a product?
- Returns are accepted for defective or damaged items within 7 days of delivery.
How do I initiate a return?
- Contact us at support@aksharajewel.com with your order details and reason for return.
Do I need to pay for return shipping?
- Yes, unless the return is due to a manufacturing defect or damage during transit.
How long does it take to process a refund?
- Refunds are processed within 7 business days of receiving the returned item.
Can I get a refund if I change my mind?
- No, refunds are only available for defective or damaged items.

How do I contact customer service?
- You can reach us at support@aksharajewel.com or through our website’s contact form.
What are your business hours?
- Our customer service is available Monday to Saturday, 10 AM to 6 PM IST.
Do you have a physical store?
- No, we are an online-only brand.
Can I purchase products in bulk?
- Yes, for bulk orders, please contact us directly for pricing and details.
How do I stay updated on new products and promotions?
- Follow us on social media or subscribe to our newsletter for updates.