Welcome to Akshara Jewel! Below is our comprehensive shipping policy to ensure a smooth shopping experience for our valued customers. If you have any questions, feel free to contact us at support@aksharajewel.com.
Processing Times
All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
During high-demand periods, such as festive seasons or sales events, processing times may extend slightly. We will notify you of any delays.
Shipping Methods and Delivery Times
We aim to deliver your orders promptly using trusted courier services. Delivery timelines are as follows:
Within India:
Standard Shipping: 4-7 business days
Express Shipping: 2-4 business days (additional charges apply)
International Orders:
Standard Shipping: 10-15 business days
Express Shipping: 5-10 business days (additional charges apply)
Please note that delivery times are estimates and may vary due to unforeseen circumstances like weather conditions or customs delays.
Shipping Costs
Domestic Orders (India): Free shipping on orders above ₹1,500. A flat rate of ₹100 applies for orders below ₹1,500.
International Orders: Shipping charges are calculated at checkout based on destination and package weight. Customers are responsible for any customs duties or import taxes applicable in their country.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time. For assistance, contact us at support@aksharajewel.com.
Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses.
Some remote areas may not be serviceable by our courier partners. In such cases, we will contact you to arrange an alternative delivery solution.
Lost or Damaged Packages
We take utmost care in packaging our products to ensure they reach you in perfect condition. However, if:
Your package is lost during transit, please notify us immediately so we can assist in resolving the issue.
Your order arrives damaged, email us photos of the damaged items within 48 hours of receipt. We will work with you to provide a replacement or refund as per our policy.
International Shipping Terms
For international shipments:
All orders are dispatched from India.
Import duties, taxes, and other fees (if applicable) are the responsibility of the recipient.
We recommend contacting your local customs office for detailed information on these charges before placing an order.
Failed Deliveries and Returns
If delivery fails due to incorrect or incomplete address details provided by the customer:
The package will be returned to us, and re-shipping fees will apply.
Refunds for returned packages will exclude original shipping costs.
Bulk Orders
For bulk or custom orders, please email us at wecare@aksharajewel.com with your requirements. We will provide tailored pricing and shipping options.
Thank you for choosing Akshara Jewel! We strive to deliver a seamless shopping experience with our authentic silk thread jewelry and accessories crafted especially for girls and women. For further assistance, feel free to reach out at support@aksharajewel.com.
Team AHSHARA