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Cancellation/Refund Policy

Cancellation/Refund Policy

At AksharaJewel.com, we strive to provide a seamless shopping experience for our customers. However, we understand that circumstances may arise where cancellations or refunds are necessary. Below is our comprehensive cancellation and refund policy designed to ensure clarity and transparency.

  1. : You can cancel your order before it is shipped. Please contact us via email at support@aksharajewel.com or through our website’s contact form. A pre-dispatch cancellation fee of 2% may be applied, and the remaining 98% will be refunded to your original payment method within 3 business days.

  2. : For custom-made or personalized jewelry, cancellations are only possible within 48 hours of placing the order. If you cancel after this period, we will deduct the making charges and stone costs associated with the order. The remaining amount will be refunded or adjusted towards an exchanged product.

  3. : Certain items, such as gold coins, bars, and solitaire diamonds, cannot be cancelled under any circumstances.

  1. : Refunds will be processed using the original payment method. For digital wallet payments, refunds will be credited back to the wallet unless otherwise specified.

  2. : Refunds will be initiated within 10 business days after receiving your cancellation request. Please note that actual credit to your account may take longer depending on your bank’s processing time.

  3. : If a transaction fails and the amount is debited from your account, it will be returned within 48 hours by the payment gateway used.

  1. : Returns are generally not accepted unless there is a manufacturing defect. In such cases, please contact us for assistance.

  2. : Exchanges are allowed within 7 days of delivery. Please contact us for details on initiating an exchange.

  1. : We reserve the right to cancel any order due to discrepancies such as limited inventory, pricing errors, quality issues, insufficient customer information, or suspicious activities15.

  2. : You will be notified if your order is cancelled, and a full refund will be processed promptly.

For any questions or concerns regarding our cancellation and refund policy, please contact us at support@aksharajewel.com or call us at +91-80-4970 2470.

By shopping at AksharaJewel.com, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy. We strive to provide the best possible service and appreciate your trust in us.