At Akshara Jewel, we understand that sometimes changes are necessary. Below is our comprehensive Cancellation/Refund Policy to guide you through the process. If you have any questions or need assistance, please contact us at support@aksharajewel.com.
1. Cancellation Policy
Pre-Dispatch Cancellation: You can cancel your order before it is shipped. Please contact us via email at support@aksharajewel.com or through our website’s contact form. Cancellations are only possible if the order has not been processed for shipping.
Post-Dispatch Cancellation: Once an order is shipped, cancellations are not possible. However, you can initiate a return if the product is defective or damaged upon arrival.
2. Refund Policy
Refund Eligibility: Refunds are processed for orders canceled before dispatch or for returned items that meet our return criteria (defective or damaged products).
Refund Process: Refunds will be initiated within 7 business days of cancellation or receipt of returned items. The refund amount will be credited back to the original payment method.
Refund Modes: Refunds can be processed via online bank transfer or store credit, depending on your preference.
3. Return Policy
Eligibility for Returns: Returns are accepted if the product is defective or damaged upon arrival. Please notify us within 48 hours of receiving the product by emailing support@aksharajewel.com with photos and details of the issue.
Return Process: Once your return request is approved, we will provide instructions for shipping the item back to us. The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or damage caused during transit.
4. Refund Timeline
Cancellation Refunds: If your order is canceled before shipping, the refund will be processed within 7 business days.
Return Refunds: For returned items, refunds will be processed after inspection of the returned product, typically within 7 business days of receiving the item.
5. Non-Refundable Items
Customized or Personalized Items: These cannot be canceled or refunded once production begins.
International Orders: Due to customs regulations, international orders cannot be canceled or refunded once shipped.
6. Important Notes
Claims for missing items or incorrect orders must be reported within 24 hours of delivery.
Akshara Jewel reserves the right to deny refunds if products do not meet our eligibility criteria.
7. Contact Us
For any inquiries or assistance regarding cancellations or refunds, please contact us at support@aksharajewel.com. We are committed to providing you with a seamless shopping experience.
Thank you for choosing Akshara Jewel! We value your trust and look forward to serving you again.
Team AKSHARA